Product and craftsmanship
- Is each concrete item truly handmade?
- Yes each item is handcrafted to suit your household, decor needs.
- How does being based in Jamaica influence your designs?
- being in Jamaica has been truly a blessing for my business. I have been in business for 13 years now and I have attracted customers from all over the world who truly enjoy using my products. Having my products made in Jamaica is most beneficial, because I am able to give my customers the most affordable prices.
- What makes your concrete special?
- our concrete products are special because they are handmade with care and is suited for you personally. custom orders are also available.
- Can you describe the texture and finish of your concrete items?
- How long does it take to create an item?
- my concrete items have several textures to suit your design needs. customers have the option of having their items natural with no sealant, natural with sealant ( glossy and smooth) or hand painted.
- it usually takes 1-3 days for an item to be created and be ready for shipment. casting usually takes one day, curing is generally 48 hours. Ready to ship items are also available to be shipped within 1 business day
- Will my item look exactly like the photo on your website?
- yes, the products listed are the same you will receive.
Customization and personalization
- Can I request a custom-made item?
- yes it depends on the item and customization.
- Do you offer personalization?
- yes personalizations are available on eligible items
Care and maintenance
- How should I care for my concrete items?
- care for items are depending on the finish you choose. if its natural concrete, cleaning with a damp cloth is fine, sealed concrete items can be cleaned with a damp or dry cloth
- How do I clean up spills on a concrete item?
- customers are advised to wipe up spills immediately and to use mild soap and warm water for cleaning.
- What should I avoid when cleaning my concrete products?
- please avoid using harsh chemicals, abrasive cleaners, or acidic solutions.
- Are your products sealed?
- yes , sealed products are optional and can be selected at checkout, sealant for our natural dog bowls is plain bees wax, decor items are generally sealed with acrylic sealant.
- Will my item fade if placed in direct sunlight?
- for sealed items, once a year clear acrylic sealant is expected to be re applied to the items or natural bees wax to our concrete bowls to prevent discolorations.
- How do I protect concrete planters from winter weather?
- for winterization, proper drainage and storing items indoors is a great way to prevent damages to some of our items.
- Is it normal for concrete to develop hairline cracks over time?
- yes, for larger items. this is a natural aging process for concrete and typically does not affect the item’s integrity.